Job Details
Service Desk Engineer £22,000
Sector:Commercial & Office Support
Region : Yorkshire & Humberside
Location: Wakefield
Salary:
Job Ref.: CJ542601
Job Information
Service Desk Engineer / Wakefield / Permanent / Salary / c £22,000Our client, a prestigious and ambitious organisation based in Wakefield are looking to appoint an experienced Service Desk Engineer to join on a permanent basis.
Duties and responsibilities will include:
• 1st, 2nd and 3rd line incident resolution on all common platforms (Microsoft, Citrix and any relevant technology)
• Incident management duties
• Hardware incident resolution
• Communicate with the customers directly
• Provide feedback to whoever needs help or information to complete any stage of the repair/service
• Provide company point of contact and liaison with 3rd party vendors where required
• Develop strong effective relationships with external customers.
• Escalate incidents to senior staff in an acceptable time frame
• Equipment installation/moves
• Site audits
Candidate requirements:
• Minimum 1 Years Industry Experience
• MCSE or equivalent desirable but not essential
• Citrix CCA, CCAA desirable but not essential
• Experience with core software applications
• Excellent software troubleshooting experience
For more information please apply on-line and a consultant from Cameron James will be in touch
Please send me the latest version of your CV to paul.taylor@cameron-james.co.uk