Job Information

Cameron James Professional Recruitment are working with a leading Healthcare provider who are looking to appoint a Care Administrator to their organisation. The job holder has responsibility for liaising with clients on a day to day basis, and dealing with the bookings of clients and care staff.

Responsibilities:

• Managing client and staff bookings. Ensuring clients have continuity of care and the most suitable staff member to match their individual requirements.
• Liaising with healthcare professionals ensuring that clients have the best possible care and assistance in place.
• Updating client notes on both computer and hard copy files.
• Ensuring regular return of notes to the office during assignment
• Handling of initial client enquiries, sending out relevant documentation and updating office staff of developments.
• Management of complaints and incidents in log book as reported by both carers and clients.
• Ensuring all duties are in compliance with CQC regulations, maintaining an understanding of regulations & updating knowledge as required.
• General office administration which may be required from time to time.
• Any other tasks which may reasonably be required from time to time.
• To ensure that all timesheets are processed by the appropriate deadline before payroll.

Person Specification:

• Effectively organise your own time to prioritise activities, ensuring that business objectives are archived within set timescales and to the required standard.
• Flexibility : the ability to handle many different tasks at once and to be flexible in your approach to the way the task is done.
• Excellent interpersonal skills, able to communicate well and appropriately
• Tact and discretion in your dealings with others at all times, especially regarding confidential information about clients.
• A good team member, willing to work with others for the greater good of the company and able to assist others when necessary. Talks to others as equals, maintaining a consistent mature and diplomatic attitude.
• Creativity, able to contribute suggestions for the progression of the business and to improve our efficiency and cost-effectiveness.
• Good organisational skills and attention to detail
• Excellent IT skills including knowledge using Microsoft Office applications or similar software programmes as appropriate and good knowledge of our specific software for the bookings system
• Enhanced Disclosure with the Disclosure & Barring Service.

Please note this role requires some out of hours on-call working on rotation with other members of the team.