Job Details

Claims Handler - FNOL

Sector:General Insurance

Region : North East England

Location: Newcastle

Salary: Up to £20,000 + Excellent Benefits

Job Ref.: DBCHPI170415

Job Information

A leading claims management company are seeking a Claims Customer Agent to deal with FNOL. This team has grown in high numbers over the past two years and is continuing this growth by offering its clients a first class service.

Job Role

• Support a Claims Innovation Programme ensuring Claims strategies and processes continue to evolve to be market leading
• Provide a high level of customer satisfaction, continuously implementing and driving through the corporate strategy
• Handle own allocation of Claims across all Claims disciplines, in line with agreed authority levels, handling guidelines and procedures, Claims strategy and culture.
• Ensure claims are settled quickly and cost effectively


Key Responsibilities

• Support development and delivery of the Claims strategy and vision
• Be a Claims systems and processes subject matter expert, developing systems and processes which support the agreed Claims strategy. When necessary, review data, identifying trends and anticipating behavior and communicate these patterns and results within the business at the appropriate level
• Handle own allocation of Claims across all Claims disciplines, in line with agreed authority levels, handling guidelines and procedures, Claims strategy and culture. Utilise Box data to inform tactical decision making on Claims
• Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs
• Work with Claims suppliers, developing partnerships which align to the Claims strategy. Explore, recommend and implement agreed solutions on cases, meeting or exceeding agreed service standards and performance to minimise risk and leakage


Skills Required

• Knowledge of motor Claims
• Ability to adopt Claims processes
• Understanding of the FSC regulatory regime, FOS ethos and TCF initiatives
• Ability to plan and organise own workload
• Sound negotiation and influencing skills
• Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
• Proficient in using IT word processing and spreadsheet packages


If successful, you can expect to work for a company which really values its employees. Not only will you have full training and a generous salary, you will also be offered one of the most comprehensive benefits packages. This includes contributory pension scheme, company bonus, childcare vouchers, flexible working hours, 25 days holiday and a private medical scheme. You will also be working in attractive offices and have many career opportunities within the business.