Job Information

Our Client provides Local Government Pensions schemes.
To provide dedicated administration support for one of the Authorities operational teams encompassing the Local Government Pensions Scheme (LGPS), Firefighters’ Pension Schemes (FPS), Councillors’ Pension Scheme, various discretionary, compensation and redundancy schemes and the related legislation.

1. To handle all aspects of pension’s administration for a designated caseload of Scheme member records
2. To process and update membership records, including data entry, scanning and filing of documents. To handle general correspondence by telephone or in writing, covering benefits, entitlements and general pension queries.
3. To produce relevant and accurate pensions calculations and to adopt a “right first time” approach to minimise errors and to produce high quality work, participating in initiatives for ongoing service improvement.
4. To utilise the various IT systems in use (Microsoft Office, ALTAIR, CASE MANAGEMENT SYSTEM and Agency Payroll Systems)
5. To support the team effort in processing fluctuations in workload and meeting deadlines, as well as contributing to team initiatives and meetings. Also carry out any other duties commensurate with the post and where appropriate take additional responsibility when cover needs to be maintained.

Key Accountabilities

1. Under the guidance of senior team members, responsible for the administration ‘cradle to grave‘ to ensure the smooth running of all cases.
2. Prepare all documentation and supporting calculations in relation to pensions administration operational activities including benefit payments and cessations of benefits.
3. Calculating pension forecasts and preparing statements.



1. Transferring benefits to other employers/ external agencies.



1. Ensuring all records are kept up to date with accurate data.



1. Ensure the timely completion of caseloads in periods of high workflow.

Person Specification



The post holder will demonstrate:



1. Previous multifunctional/all case type experience in the Local Government Pension Scheme/Firefighters Pension or Defined Benefit Pension environment and be full or part qualified.



1. Demonstrable understanding of, and practical experience in, the application of pensions and related legislation.



1. The ability to proactively plan, manage and review own individual high daily workload using system reports as available to ensure on time and accurate administration delivery whilst managing expectations throughout.



1. Experience of liaising with staff, scheme members, employers, agency clients and external agencies whilst being mindful of the need to build the organisations reputation in the market.



1. Demonstrable ability to evaluate issues critically, but objectively, and to deliver solutions within a team environment.



1. Excellent communication skills, both oral and written, along with the ability to deliver presentations to a highly knowledgeable client base explaining complex issues, and taking feedback, tailored to the audience.



1. Effective numerical and analytical skills, with proven capability in the use of Word, Excel (to a minimum of intermediate level) whilst maintaining a commitment to continuing personal and professional development.