Job Information

This is an excellent opportunity where you will manage all branch functions, in order to achieve budgeted contribution by meeting and exceeding the requirements of your customers and through cost effective and innovative operational management. This is a key role influencing, not only the sales performance of the site but leading and developing the teams and individuals within, along with providing Service Excellence throughout.

Your key areas of responsibility will be to:

Customer service

• Lead all staff focus on the customer and meet customer needs
• Instil a customer service ethic throughout, ensuring that all queries are dealt with efficiently
• Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.
• Encourage an active interface between telesales, sales and operations

Sales

• Develop and implement sales plan that is focussed upon gaining new customers and expanding business levels with existing customers
• Organise branch sales resources to generate sufficient sales and margin to achieve budgeted contribution
• Project manage tender process involving all relevant areas of the business to ensure tender is financially viable and commercial risk is minimised
• Manage, support and coach sales staff
• Ensure that all staff are kept informed of relevant information on sales, promotional and distribution initiatives to ensure market maximisation
• Support all areas of sales by provision of specific area sales reports on branch activities and performance.

Leadership

• Recruit, induct, train, and retain staff of the required number and calibre
• Ensure all training requirements are met and regularly
• Continuously assess branch and sales staff against identified performance criteria
• Maintain a high level of performance and conduct in branch in line with HR policies

Operational efficiency

• Maintain inventory in line with budget
• Maintain fleet operations in line with legal requirements and company EHS & transport policy
• Manage EHS performance to minimise the company KPI’s and in line with business EHS performance targets
• Manage workplace and equipment to comply with legal requirements & company EHS policy
• Manage, support and coach key operational staff

Finance

• Develop annual branch budget for discussion with senior management
• Develop sales and distribution plans to achieve budget
• Ensure that branch operational costs are maintained within budget
• Provide regular and ad hoc sales and operation reports as requested

The successful candidate will need the following skills and competencies to succeed:

FOCUS ON CUSTOMER

• Demonstrate a desire to understand customer needs, ability listen and understand their goals
• Manages customer’s contractual requirements, requests and concerns quickly and efficiently
• Establishes and sets customer based KPI’s, gains team 'buy-in’ to the goals and supports the team in their achievement

 ACTIVE LEADERSHIP

• Promote the expression of values in others
  
• Support, develop and coach individuals

COLLABORATE TO WIN

• Seeks out specialist input from others when there is a specific knowledge gap
• Demonstrate the ability to win through collaboration

DRIVE HIGH PERFORMANCE

• Sets high expectations for self and the team. Communicates the benefits to all and motivates
• Seeks out and delivers challenges beyond the routine demands of the job
• Takes responsibility for developing own ability and ensures the team benefit from initiatives

COMMUNICATE EFFECTIVELY

• Listens to others, understands different perspectives, and shows respect for different views
• Expresses clearly, considering the audience, and the nature of the information

STRATEGY AND PLANNING

• Recognises the need for a vision and establishes short-term goals for the branch
• Plans team projects, works effectively identifying goals, timelines, milestones and resources needed

TECHNICAL SKILLS

• Computer Literate
• Business and Financial Understanding - ability to analyse business proposals for customer to ensure profitability and able to implement budgets

QUALIFICATIONS & EXPERIENCE

• Aptitude to develop/apply KPI’s to measure and improve operational and sales performance
• Demonstrates effective team management
• Demonstrates successful sales experience
• Demonstrates successful operational management experience
• Experience of high volume, low margin distribution industry

In return you will receive a competitive salary and benefits package and the opportunity to build you career within a supportive and successful business.

Please apply online, where a consultant from Cameron James Professional Recruitment will be in touch if you are successful.