Job Information

Candidate Applications considered from all Locations in the UK

Salary to 23k DOE - +  and benefits including laptop and working from home

Our client is a Leading independent Broker offering Insurance solutions to Sme and Commercial clients covering all classes of Insurance from Liability cover for Tradesmen to Property cover for Residential and commercial Lets.

This would be a PERMANENT HOME-BASED ROLE

• To take inbound phone calls and leads from websites, PPC campaigns and third parties to offer insurance quotations
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow Sales scripts to meet compliance and customer service requirements
• Seize opportunities to upsell products when they arise
• Manage pipeline of potential sales to meet sales conversion requirements
• Meet personal & team KPI’s
• Drives sales and monitors individual performance to achieve results
• Customer and sales focused
• Drive the business to achieve company and individual targets
• Follow up quotations in writing, keep in own diary and chase up until the sale is closed
• Maintains excellent service standards ensuring all our customers expectations are exceeded
• Compliant and follows guidelines to comply with FCA regulations
• Make outbound phone calls to chase up previous lapsed leads and other prospect data
• Contributes to team work and supports the team to deliver results
• Organisation stills with the ability to monitor and track results

Requirements

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Knowledge of commercial insurance, ideally minimum of 2 years SME insurance
• Minimum 2 years call centre experience ideal
• Positive, Proactive and forward thinking
• Good management of time, never say no attitude, be able to extract information from customers and overcome objections
• Good Maths and communication skills essential
• Basic knowledge of Microsoft Office products would be an advantage
• Computer literate

If you wish to apply for the position, please complete the Link and David Helliwell from Cameron James will be in contact with you