Job Information

Basic Salary to 30k + Bonus (40/45k on target Earnings) Onsite Parking, Medical Insurance, Pension, Death in Service and flex benefits  

Our client is a Leading independent Broker offering Insurance solutions to Sme and Commercial clients covering all classes of Insurance from Liability cover for Tradesmen to Property cover for Residential  & commercial Lets and Commercial Combined Packages .

• To take inbound phone calls and leads from websites, PPC campaigns and third parties to offer insurance quotations
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow Sales scripts to meet compliance and customer service requirements
• Seize opportunities to upsell products when they arise
• Manage pipeline of potential sales to meet sales conversion requirements
• Meet personal & team KPI’s
• Drives sales and monitors individual performance to achieve results
• Customer and sales focused
• Drive the business to achieve company and individual targets
• Follow up quotations in writing, keep in own diary and chase up until the sale is closed
• Maintains excellent service standards ensuring all our customers expectations are exceeded
• Compliant and follows guidelines to comply with FCA regulations
• Make outbound phone calls to chase up previous lapsed leads and other prospect data
• Contributes to team work and supports the team to deliver results
• Organisation stills with the ability to monitor and track results

Requirements

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Knowledge of commercial insurance, ideally minimum of 2 years SME insurance
• Minimum 2 years call centre experience ideal
• Positive, Proactive and forward thinking
• Good management of time, never say no attitude, be able to extract information from customers and overcome objections
• Good Maths and communication skills essential
• Basic knowledge of Microsoft Office products would be an advantage
• Computer literate

If you wish to apply for the position, please complete the Link and David Helliwell from Cameron James will be in contact with you