Job Information

P.A & Operational Support Executive - Bradford
Our clients are a training provider, with a reputation for delivering quality solutions. They ensure that organisations get the most from their people, their technology and their investment in both.
Their core business is the development and delivery of both bespoke and “off-the-shelf” IT and professional development learning and development solutions. Courses are delivered at the Training Centres in Liverpool and Bradford and on-site at client premises across the UK.
They are looking for a top drawer Support Executive with at least 3 years of related commercial experience to join the team in Bradford, to support the Managing Director and contribute towards many different aspects of our organisation’s performance and success.
You will:
? Be articulate, confident, enthusiastic, creative, with excellent attention to detail
? Have the ability to generate rapport, build productive customer relationships and communicate with people at all levels
? Work well under pressure, managing a high workload & multiple deadlines simultaneously
? Have a stable career history
? Demonstrate the ability to solve problems and identify creative solutions to issues
? Thrive whilst working both autonomously and as part of a team

Essential Skills:
? Senior management level support and P.A. skills
? Outstanding written communication skills
? Exceptional verbal communication skills
? Experience of dealing with clients, including project support
? Excellent organisational & time management skills
? First class knowledge of Microsoft Office, including Outlook, Excel, Word & Publisher
? Design and creation of effective print & digital marketing material
Key Responsibilities
Administration
? Administrative support for the Managing Director
o Diary management
o Planning & arranging meetings, including documentation & preparing reports
? Resourcing freelance trainers & consultants
? Resourcing 3rd party courses through partner organisations
? Gathering prices for sales team to produce quotations
? Administration of online skill assessment portal
o Set up, send & track delegate assessments
o Make recommendations to sales team & clients based on assessment results
o Troubleshooting client queries using the system
? Analysing post course evaluation scores & comments to identify issues & trends
? Send information to delegates expressing interest in further training from evaluations
? Maintain & update scheduled course dates against trainer availability
? Cover for the Office Manager during annual leave
o Managing small team of administrators
o Quality checking procedural work
o Allocating duties
o Ensure smooth running of offices

Operational
? Providing support with maintenance & operation of head office premises
o Liaising with contractors
o Reviewing & negotiating annual contracts
o Reviewing insurance policies & premiums
? Collating information & prices for a variety products, services, solutions & equipment, including IT equipment & software
? Allocating mobile classroom resources (laptops) & planning logistics
? Sourcing new potential suppliers & partner organisations
? Classroom setup, including refreshing classroom PC images, preparing PCs for MOS & ACA exams, refreshing laptop images

Business Writing & Marketing
? Ongoing website updates & maintenance using Adobe Dreamweaver & Fireworks
? Responding to and distributing enquiries received via website contact forms
? Proposals/quotes/tenders
o Registering for & tracking tender alerts using online portals
o Drafting tender responses, proposals & quotes in conjunction with the MD
? Creating & amending course outlines using Microsoft Publisher
? Writing, designing & creating marketing collateral using Microsoft Publisher
? Creating & sending e-mailshots, using online portals such as Mailchimp and via distribution lists in Microsoft Outlook
? Creating & maintaining internal & external trainer profiles & skills matrix for submission