Job Information

Customer Service Advisor : Leeds city centre

Salary £23,000 + benefits package

Would you like to be part of a friendly, lively and fast-paced team working for one of the industries real success stories£

Then look no further than the role below!!

Our client is a leading commercial brokerage who continue to post impressive year on year growth. As a result of this continued success, they are now looking for an insurance professional with a good grasp of commercial package insurance to join their team.

The role of Customer Service Advisor:

• To handle all incoming written and verbal queries swiftly and professionally
• To handle all accounts receivable tasks, taking payments, processing direct debit agreements and issuing refunds.
• Build positive working relationships with clients, informing them of the services we provide.
• To ensure contract certainty is achieved through the timely production and distribution of policy documentation, including but not limited to quotations and statements of fact.
• To respond to any queries and questions from internal and external clients to support effective service delivery.
• To review, investigate and respond to client complaints in line with the complaint handling procedure.
• To identify and communicate areas of possible improvement, and escalate potential TCF issues.
• To carry out ad hoc activity and tasks as identified by business leaders.
• To operate to a high degree of accuracy and attention to detail.

Key competencies:

• Educated to GCSE standard
• Previous insurance experience
• Holding or working towards Cert CII status would be beneficial

To find out more about this exciting opportunity, please contact complete the link and a consultant from Cameron- James will be in contact with you.