Job Information

Insurance Product Delivery Lead: Crewe
Salary to 28k + Benefits
Our client is one the UK`s largest providers of telematics car insurance. They use innovative I-box and app technology to monitor customers driving behavior in order to offer a competitive insurance premiums and rewards to our customers the business is growing rapidly to accommodate the needs of their growing customer portfolio.
Role Summary

• The purpose of the role is to manage all raised issues on the policy admin solution on the live services through to completion across multiple customers.
• Triage raised issues with the customers ensuring understanding off root cause and recreation steps.
• Request additional actions and resource to assist in understanding issues and defects.
• Manage actions through to completion and delivery
• Provide effective communication to development teams, both internally and externally on issues raised using the service desk tools.
• Work with customers on prioritising resolution of issues
• Align resolutions to project plans and communicate to internal and external stakeholders
• To communicate effectively with team members, including escalation.
• .

This role is responsible for:

• Daily interaction with Directors/Senior Managers providing status updates on defect roadmap.
• Triage and root cause analysis of issues raised
• Manage production defect stack within helpdesk system, where a request is denoted as a defect across all insurance customers.
• Can effectively communicate with key contacts throughout the business
• Manage the data integratory of the Policy Admin system
• Providing advice around issues and breaches.
• Knowledge transfer key skills into the Helpdesk Team
• Project documentation and effective communication
• Ability to act as a lead and liaison between the business users, stakeholders, development and testing team(s)

Required skills and experience
Essential:

• An understanding of Policy admin / broker solutions
• Minimum 3 years` experience working in the insurance industry, preferably in motor insurance.
• Strong communication and negotiation skills with all levels of an organisation
• Good understanding of IT infrastructure
• Knowledge of change and version control
• Knowledge of using service desk tools such
• Proven track record and ability to problem solve and diagnose issues
• Experienced and able to work manage own priority and time.
• Experience in key customer relationship skills


Desirable

• Understanding of how data and databases link together.
• An understanding of Insurance Financial systems
• A good working knowledge of EDI

If you wish to apply for this position, please complete the link and David Helliwell from Cameron James will be in contact with you