KNOWLEDGE, SKILLS & EXPERIENCE:

·         At least 4 years commercial experience

·         Insurance industry knowledge

·         Exceptional written and verbal communication skills

·         Excellent negotiation and influencing skills

·         Strong administrative skills

·         Excellent organisation skills, with the ability to plan and prioritise with efficiency and effectiveness

·         Strong relationship management, building supportive and professional relationships with others

·         The ability to collaborate effectively as part of a team

·         The ability to make decisions and use a strong sense of initiative

·         Excellent MS office skills, Word, Excel, PowerPoint

·         Assertive, confident and enthusiastic approach upholding the company values

KEY OUTPUTS:            

·         Liaison with Customer Relationship Executives, working on new business enquiries to ensure consistent, high levels of client service achieved

·         Client and insurer telephone enquiries

·         Broking new business

·         To attend meetings with Customer Relationship Executives

·         Negotiation of renewal terms with insurers as required

·         Re-broking existing business as required

·         Pro-active time management to service multiple clients/tasks concurrently, observing and meeting deadlines

·         Feedback market intelligence

·         Ensure familiarity of internal systems and procedures to always ensure compliance