Job Information

I'm recruiting for a Customer Service Advisor to join a friendly and supportive team. With excellent customer service skills and the ability to seek opportunities and promote further products and brands, you will be joining a UK leading company who supply Health & Safety Workwear and Workplace supplies.

As the Customer Service Executive you will:

·     Deal with all customer queries and requests for product and service information promptly, efficiently, and courteously

·     Ensure all customer orders are processed accurately and aligned to Customer Experience and service time objectives

·     Call existing customers to generate repeat orders, whilst seeking further opportunities to promote and offer further products and special offers, in line with targets and KPIs

·     Demonstrate a desire to understand customer needs and listen to what they are saying

·     Manage customer’s local contractual requirements, requests and concerns quickly and efficiently

·     Nurture good customer relationships and recognise commercial opportunities.

·     Achieve company service excellence KPI's

·     Assist in resolving issues or challenges a customers may have

·     Support the sales plan that is focussed achieving the Service Centre objectives

·     Support Account Managers with administration duties i.e.: quotations, orders & samples

·     Understand each customer’s requirements & needs, ensuring data systems are kept up to date

·     Promote digital trading to all customers and arrange required demos and access rights

·     Analyse customer accounts and reports, to identify customer trends and spot opportunities for ways to increase sales and offer alternatives

·     To be an integral part of the team to assist in the achievement of branch sales and offering excellent customer service

·     Manage out of stock items by communicating with purchasing and keeping customers informed

·     Create effective communications and strong working relationships with all internal and external teams to ensure maximum customer service levels are provided

In return you will receive a salary of £20,150 – £20,985, plus bonus earnings and benefits package.

Full time hours, office based. Monday to Friday, between 8:00am – 5:30pm.

Please apply online, where a consultant from Cameron James Professional Recruitment will contact you if your application is successful.