Job Information

Location -   Bradford, West Yorkshire – On site Parking available

5 mins walk from Both train Stations

Salary to c30k   DOE + Hybrid Working,  Bonus, Pension, Onsite Parking & Assistance towards CII Qualifications

Our client is one of the UK’s leading MGA’s  specialising in the provision of insurance for commercial and Personal lines clients 

They are now seeking to enhance their team by the addition of a Commercial Property Claims handler experienced in Property Insurance Claims this could be from an Insurer, Broker or MGA

Overview of the position

·         Handle large and complex household property claims outside of TPA delegated authority, up to £500,000.

·         Handle household property claims related complaints, including liaison with the Financial Ombudsman Service.

·         Monitor TPA performance and take appropriate action as required to deliver pre-defined service standards (Technical and Customer Journey).

·         Produce and analyse claims specific MI relating to operational, portfolio and spend control, trend and projection.

Role and responsibilities  

·         Ensure the efficient processing of all claims and complaints submitted to the Company in whatever form, whether a valid claim or not.

·         To review and action incoming correspondence within agreed service standards, communicating all decisions effectively and professionally, ensuring customer satisfaction, reflecting best market practice and regulatory compliance.

·         Through QA processes and complaint root cause analysis, support Head of Claims with ensuring all Integra Claims staff (HQ and TPA) display the skills and capabilities required to deliver consistent technical and customer centric performance and output.

·         Support Head of Claims with MI production and analysis, aimed at tracking and controlling TPA operational outputs and claim spend, alongside trend and projection.

·         Undertake QA and claim portfolio control procedures.

·         Provide a referral/escalation point to Integra Claims staff members and elsewhere in the Company as necessary.

·         To adhere to all Company policies, including but not limited to, the Data Protection Policy.

·         Promote and adhere to Treating Customers Fairly (TCF) culture at all times.

·         Promote and demonstrate the Company Values and Culture.

Core competences - Essential

·         Comprehensive technical knowledge and understanding of household property claims and complaints handling.

·         Excellent Excel and data production/analytical skills across MI tools.

·         High standard of verbal and written communication skills.

·         Ability to build business relationships with all stakeholders involved in claims operations.

·         Willingness to make decisions within own remit and be accountable.

·         Self-motivated with the ability to manage and progress several priorities at the same time.

·         Ability to support the delivery of effective mentoring and coaching to team members.

This role would suit someone who is looking for responsibility and personal development within an organisation which is undergoing a period of significant growth.

The role will be remunerated competitively.  If you wish to apply for the position, please click on the link and David Helliwell from Cameron – James will be in contact with you