Job Information

Base Salary to 40k DOE, Bonus, Pension, 27 days Hol + Bank Holidays and other flex benefits

We are seeking a motivated Account Handler to join our clients team in Gloucester. This is an exciting time to join a rapidly growing business where you can expect dedicated training, professional development, and a clear career path within the insurance industry.

Reporting to the Team Leader, you will primarily focus on our clients SME/Commercial Book of Business, ensuring their clients receive industry-leading service and expertise.

Key Responsibilities

• Customer Excellence: Deliver high-quality, professional service to a dedicated portfolio of clients.
• Policy Administration: Manage the end-to-end administration of insurance policies, including renewals and mid-term adjustments.
• Correspondence: Handle all incoming enquiries via phone and shared mailboxes, ensuring timely and accurate responses.
• Client Retention: Provide proactive day-to-day support to meet client requirements and maintain long-term relationships.
• Compliance: Adhere to company procedures, quality standards, and regulatory requirements.
• Data Integrity: Ensure all communications and actions are accurately recorded within client records.

About You

You are a detail-oriented professional with a passion for customer service and a drive to grow your career in insurance. To be successful in this role, you should have:

• Experience: Previous experience in a similar client-facing role, ideally within Commercial Insurance.
• Communication: An excellent telephone manner and the ability to build strong working relationships easily.
• Technical Skills: Ideally, experience using Acturis systems, though training will be provided.
• Organisation: The ability to multi-task, manage admin efficiently, and maintain high attention to detail.
• Ambition: A genuine desire to learn and progress within the insurance sector.

Rewards & Benefits

We pride ourselves on a supportive culture and offer a comprehensive benefits package, including:

• Financial: Competitive salary with annual reviews, a performance bonus scheme, and a 5% matched pension.
• Time Off: 27 days annual leave (  plus bank holidays, with the option to purchase up to 5 additional days.
• Wellbeing: Group Life Assurance   and 3 months of fully paid Maternity, Paternity, and Adoption leave.
• Flexibility: Hybrid working options and a "Flex-benefits"  
• Growth: Full support for professional qualifications relevant to your career.
• Lifestyle: Access to "Perks at Work" for discounts on cinema, dining, and retail.

If you wish to apply for this position please complete the link and a consultant from Cameron James professional recruitment will be in contact with you