This is not a traditional sales ledger Credit Control position. The role sits within a specialist lending environment and will focus predominantly on the management of commercial loan arrears, working directly with business customers to resolve missed payments, negotiate appropriate solutions and minimise potential losses.

 

The successful candidate will therefore need previous experience within a UK lending business, ideally commercial, SME, property, specialist or alternative finance.

 

The Role

Working closely with the Head of Credit Control and Recoveries, your responsibilities will include:

 

Proactively contacting commercial lending customers in early arrears

Investigating failed and cancelled Direct Debit payments and contacting customers to resolve payment issues

Negotiating payments, payment plans and appropriate solutions with customers experiencing financial difficulties

Managing a portfolio of cases and maintaining regular telephone and email contact with customers

Gathering financial information and supporting documentation for forbearance and loan restructuring requests

Assisting with loan restructures from the initial customer discussion through to completion and execution of documentation

Liaising with solicitors where cases require legal input or further recovery action

Preparing accurate loan statements and reconciling customer loan accounts

Using credit reference agencies, Land Registry and other information sources to assess customers' financial position and assets

Preparing documentation and files for solicitors where required

Monitoring documentation and ensuring agreed actions are completed

Maintaining accurate records and managing multiple cases simultaneously

The Candidate

We are looking for someone with approximately 3–5 years' relevant experience who has worked within a UK lending environment.

 

You should ideally have:

 

Previous commercial loan collections, arrears or recoveries experience

Experience working for a lender, with commercial/SME lending particularly advantageous

Knowledge of regulated and non-regulated lending

Strong understanding of the collections and recoveries process

Experience negotiating with customers regarding arrears, payment arrangements or forbearance

The confidence to have challenging commercial conversations and negotiate effectively

Familiarity with credit reference agencies and other financial/property search tools

Good Excel skills and the ability to understand and reconcile loan accounts

Excellent written and verbal communication skills

Strong organisational skills with the ability to manage multiple active cases

The ability to work independently and take ownership of your workload

Experience of loan restructuring, forbearance, commercial lending, property finance or working with solicitors on recovery matters would be particularly beneficial.

 

Salary & Benefits

The position offers a salary of £35,000–£42,000 depending on experience, with flexibility up to £45,000 for an exceptional candidate, together with a comprehensive benefits package including:

 

25 days' annual leave plus bank holidays

Private medical insurance

Company pension

Life insurance and wellbeing benefits

Employee discounts and rewards

Cycle-to-work scheme

Hybrid working – initially one day per week from home, increasing to two days per week following successful completion of probation

Standard working hours are 9:00am–6:00pm Monday to Friday, with some flexibility for an exceptional candidate.

 

This is an excellent opportunity for an experienced collections or recoveries professional looking to join a growing specialist lender where you will have responsibility for cases beyond initial arrears and be involved in more complex forbearance and restructuring work.

 

Please apply with your CV for further information.