Job Information

Our client is a highly regarded insurance broker based in the Liverpool area that are looking for an experience Commercial Account Handler to join their team.
The purpose of the role is to provide insurance solutions to customers in a timely and effective manner. You will be responsible for achieving new business goals along with sales and retention for existing business, across a range of consumer insurance products.
Working on a blend of prospective and existing customers, you will deliver great customer experiences and be used to delivering consistently strong performance against strict targets.

The key tasks involved with the position are:

• To provide insurance quotations in a customer focused and compliant manner ensuring compliance with telephone scripts and ensuring that quotations are provided in agreed formats within agreed service standards and timelines.

• To manage all mid tem adjustments in compliance and effective manner and deal with any issues and or complaints in accordance with compliance guidelines.

• Ensure that all communication and calls are answered to agreed service levels, within TCF parameters and to quality standards.

• Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives a full complement of sales and upselling opportunities.

Candidate requirements:

• Minimum of 5 GCSE’s, grades A : C including English and Maths.

• Computer literate

• Experience of working within a target driven and sales role.

• Minimum foundation CII qualification and working toward Cert

• Commercial Insurance experience and a strong understanding of FCA compliance.

In return for the above, our client offers a very competitive salary package along with other company benefits and career progression opportunities.

For further information, please contact Cameron James Recruitment.