Job Information

Service Desk Engineer / Wakefield / Permanent / Salary / c £22,000

Our client, a prestigious and ambitious organisation based in Wakefield are looking to appoint an experienced Service Desk Engineer to join on a permanent basis.

Duties and responsibilities will include:

� 1st, 2nd and 3rd line incident resolution on all common platforms (Microsoft, Citrix and any relevant technology)
� Incident management duties
� Hardware incident resolution
� Communicate with the customers directly
� Provide feedback to whoever needs help or information to complete any stage of the repair/service
� Provide company point of contact and liaison with 3rd party vendors where required
� Develop strong effective relationships with external customers.
� Escalate incidents to senior staff in an acceptable time frame
� Equipment installation/moves
� Site audits

Candidate requirements:

� Minimum 1 Years Industry Experience
� MCSE or equivalent desirable but not essential
� Citrix CCA, CCAA desirable but not essential
� Experience with core software applications
� Excellent software troubleshooting experience

For more information please apply on-line and a consultant from Cameron James will be in touch

Please send me the latest version of your CV to [email protected]