Job Information

The role is:-

� To investigate causes of non -payment delays and resolve promptly
� To review case history on file assignment, liaising with departments as needed to establish status of the claim.
� To update the BackOffice system with accurate clear records of discussions had, next steps and time frames
� To review file, location and road layout of accident, speaking with client and witnesses if liability is disputed. Consulting with Team Leader over findings and next step if necessary
� To produce a chronology of events through liaising with repairers and insurers if hire period is disputed.


Requirements:-

� Previous high volume debt collection experience within a fast paced target driven environment
� Clear verbal communication skills, persuasive and assertive with proven negotiation skills
� Good written communication skills, capturing a clear logical summary of the situation
� The ability to prioritise recognising importance and urgency and work to tight deadlines
� Results driven and tenacious
� Demonstrate behaviour in line with Company values; Accountable, Energy and Enthusiasm


Benefits:-

� 22 days holiday increasing with length of service to a max 27 days
� Life assurance which is 4 x basic salary from day one
� Medical insurance after successful completion of probationary period
� Pension scheme -employee must contribute a minimum of 2% Company 5%.
� Birmingham Hospital Saturday Fund (health care)
� Free eye test every two years
� Free parking
� Child care vouchers
� Subsided canteen




If you wish to apply for this role please complete the on line application and a consultant from Cameron : James will contact you