Job Details
Quality Analyst - Commercial Insurance
Sector:General Insurance
Region : Yorkshire & Humberside
Location: Leeds
Salary: Up to £30,000 + Excellent Benefits
Job Ref.: DBQA150615
Job Information
Quality Control manager - Commercial InsuranceLocation : Leeds city centre
Salary - Β£25,000 - Β£30,000 + 25 Days Holiday
Reporting to the Executive Management Team, the Quality Control Manager will assist in ensuring that the Company establishes and maintains effective quality control measures which lead to positive customer outcomes.
They will ensure that contractual, regulatory and operational risk and reporting requirements are met.
The jobholder will provide professional advice and support to managers and staff on all aspects of Quality Control, which reflects the Companys desire to have positive customer outcomes embedded into its operations.
The role will require an ability to work at a strategic and operational level and to deploy available resources to convert any strategic plans into action.
Key Duties:
Manage and develop effective compliance call monitoring and audit schedules.
Provide the business with relevant reports and feedback.
Contribute to the overall compliance and quality culture of the business.
Management of the Quality Control Team; responsible for the training, coaching and development of the team.
Ensure the Quality Control Team delivers against its own objectives and that adequate resource is available.
Regularly review all processes and procedures within the sales departments and develop clearly defined audit and reporting criteria.
To quickly identify any gaps in processes and procedures.
Devise comprehensive, high-quality responses to quality control issues.
To maintain and progress relationships with external and internal customers / suppliers.
Experience:
Significant experience gained within a similar role (operating in an FCA regulated environment and in connection with General Insurance).
Substantial and broad experience in the insurance industry
CII Professional Qualifications desirable.
Please do contact Daniel at Cameron James on 0113 242 9411 if you would like to know more about this opportunity.