Job Details

Business Transformation Manager

Sector:Commercial & Office Support

Region : South East England

Location: Milton Keynes

Salary:

Job Ref.: GIBB4013

Job Information

Cameron James Professional Recruitment are working with a Business Service Provider who are looking to appoint a Business Transformation Manager to develop, manage and deliver a programme of Business Transformation across the Group which will review the “what and how” of the business to maximise client satisfaction in the most cost-effective and efficient manner.

The Business Transformation Manager will work with the Strategic and Operational Management Board to embed business transformation in the business, working to achieve a culture of continuous improvement. This will be an initial fixed term contract for 12 months.

Key Activities:

• Understand, document and analyse existing processes
• Work with the business to gather information on existing processes, capture the processes (using an appropriate tool as a process map) and analyse the processes to understand the areas for transformation.
• Design and document a programme of business transformation
• Develop key work streams of the business transformation programme in collaboration with identified stakeholders.
• At all times, be mindful and considerate of the impact of changing processes upon people, business strategy, systems, budgets and general business operations. .
• Propose and obtain agreement for the programme of business transformation
• Ensuring that consideration is given to timing of delivery, resource and funding. To include a cost-benefit analysis on implementing change to process or structure.
• Write business/systems requirement specifications where system development is required.
• Identify the key metrics that determine process capability
• Oversight of work stream teams
• Ensuring that any delegated tasks are completed in line with the timescales and financial budgets set.
• Educate the business users responsible for managing and operating the new and improved processes.
• Monitor and report upon the effectiveness of the improved processes to ensure consistent delivery of value.
• At all times to interface and interact with key stakeholders such as SOMB, Operations and IT.


Person Specification:

• Experience in process analysis, mapping improvement and design
• Experience of working in an analytic role
• Experience and the ability to use improvement techniques such as Lean/Six Sigma and project management methodologies such as Prince 2.
• Previous experience of coaching and supporting team members
• Excellent planning, organisational skills and methodical approach
• Experience of working within a customer focused service environment
• Able to present complex information in a way that can be understood
• Excellent knowledge of Microsoft Word, Outlook, Excel and PowerPoint
• Excellent written and communication skills
• Confident nature with the ability to hold workshops and deliver presentations
• Demonstrable experience in stakeholder management