Job Details
Business Transformation Manager
Sector:Commercial & Office Support
Region : South East England
Location: Milton Keynes
Salary:
Job Ref.: GIBB4013
Job Information
Cameron James Professional Recruitment are working with a Business Service Provider who are looking to appoint a Business Transformation Manager to develop, manage and deliver a programme of Business Transformation across the Group which will review the what and how of the business to maximise client satisfaction in the most cost-effective and efficient manner.The Business Transformation Manager will work with the Strategic and Operational Management Board to embed business transformation in the business, working to achieve a culture of continuous improvement. This will be an initial fixed term contract for 12 months.
Key Activities:
Understand, document and analyse existing processes
Work with the business to gather information on existing processes, capture the processes (using an appropriate tool as a process map) and analyse the processes to understand the areas for transformation.
Design and document a programme of business transformation
Develop key work streams of the business transformation programme in collaboration with identified stakeholders.
At all times, be mindful and considerate of the impact of changing processes upon people, business strategy, systems, budgets and general business operations. .
Propose and obtain agreement for the programme of business transformation
Ensuring that consideration is given to timing of delivery, resource and funding. To include a cost-benefit analysis on implementing change to process or structure.
Write business/systems requirement specifications where system development is required.
Identify the key metrics that determine process capability
Oversight of work stream teams
Ensuring that any delegated tasks are completed in line with the timescales and financial budgets set.
Educate the business users responsible for managing and operating the new and improved processes.
Monitor and report upon the effectiveness of the improved processes to ensure consistent delivery of value.
At all times to interface and interact with key stakeholders such as SOMB, Operations and IT.
Person Specification:
Experience in process analysis, mapping improvement and design
Experience of working in an analytic role
Experience and the ability to use improvement techniques such as Lean/Six Sigma and project management methodologies such as Prince 2.
Previous experience of coaching and supporting team members
Excellent planning, organisational skills and methodical approach
Experience of working within a customer focused service environment
Able to present complex information in a way that can be understood
Excellent knowledge of Microsoft Word, Outlook, Excel and PowerPoint
Excellent written and communication skills
Confident nature with the ability to hold workshops and deliver presentations
Demonstrable experience in stakeholder management