Job Information

I am currently recruiting for an experienced Business Transformation Manager for a professional services organisation in Milton Keynes.

The purpose of the role is to develop, manage and deliver a programme of Business Transformation across the organisation which will review the �what and how� of the business to ensure that the company can continue to deliver best management services and maximise client satisfaction in the most cost-effective and efficient manner.

To work with the Strategic and Operational Management Board to embed business transformation in the business, working to achieve a culture of continuous improvement.

This is an urgent position and an exciting opportunity to work with a growing organisation.

KEY ACTIVITIES:

� Understand, document and analyse existing processes
� Work with the business to gather information on existing processes, capture the processes (using an appropriate tool as a process map) and analyse the processes to understand the areas for transformation.
� Design and document a programme of business transformation
� Develop key work streams of the business transformation programme in collaboration with identified stakeholders.
� At all times, be mindful and considerate of the impact of changing processes upon people, business strategy, systems, budgets and general business operations. .
� Propose and obtain agreement for the programme of business transformation
� Ensuring that consideration is given to timing of delivery, resource and funding. To include a cost-benefit analysis on implementing change to process or structure.
� Write business/systems requirement specifications where system development is required.
� Identify the key metrics that determine process capability
� Oversight of work stream teams
� Ensuring that any delegated tasks are completed in line with the timescales and financial budgets set.
� Educate the business users responsible for managing and operating the new and improved processes.
� Monitor and report upon the effectiveness of the improved processes to ensure consistent delivery of value.
� At all times to interface and interact with key stakeholders such as SOMB, Operations and IT.


PERSON SPECIFICATION:

� Experience in process analysis, mapping improvement and design
� Experience of working in an analytic role
� Experience and the ability to use improvement techniques such as Lean/Six Sigma and project management methodologies such as Prince 2.
� Previous experience of coaching and supporting team members
� Excellent planning, organisational skills and methodical approach
� Experience of working within a customer focused service environment
� Able to present complex information in a way that can be understood
� Excellent knowledge of Microsoft Word, Outlook, Excel and PowerPoint
� Excellent written and communication skills
� Confident nature with the ability to hold workshops and deliver presentations
� Demonstrable experience in stakeholder management