Job Information

I am currently recruiting for an experienced Business Transformation Manager for a professional services organisation in Milton Keynes.

The purpose of the role is to develop, manage and deliver a programme of Business Transformation across the organisation which will review the “what and how” of the business to ensure that the company can continue to deliver best management services and maximise client satisfaction in the most cost-effective and efficient manner.

To work with the Strategic and Operational Management Board to embed business transformation in the business, working to achieve a culture of continuous improvement.

This is an urgent position and an exciting opportunity to work with a growing organisation.

KEY ACTIVITIES:

• Understand, document and analyse existing processes
• Work with the business to gather information on existing processes, capture the processes (using an appropriate tool as a process map) and analyse the processes to understand the areas for transformation.
• Design and document a programme of business transformation
• Develop key work streams of the business transformation programme in collaboration with identified stakeholders.
• At all times, be mindful and considerate of the impact of changing processes upon people, business strategy, systems, budgets and general business operations. .
• Propose and obtain agreement for the programme of business transformation
• Ensuring that consideration is given to timing of delivery, resource and funding. To include a cost-benefit analysis on implementing change to process or structure.
• Write business/systems requirement specifications where system development is required.
• Identify the key metrics that determine process capability
• Oversight of work stream teams
• Ensuring that any delegated tasks are completed in line with the timescales and financial budgets set.
• Educate the business users responsible for managing and operating the new and improved processes.
• Monitor and report upon the effectiveness of the improved processes to ensure consistent delivery of value.
• At all times to interface and interact with key stakeholders such as SOMB, Operations and IT.


PERSON SPECIFICATION:

• Experience in process analysis, mapping improvement and design
• Experience of working in an analytic role
• Experience and the ability to use improvement techniques such as Lean/Six Sigma and project management methodologies such as Prince 2.
• Previous experience of coaching and supporting team members
• Excellent planning, organisational skills and methodical approach
• Experience of working within a customer focused service environment
• Able to present complex information in a way that can be understood
• Excellent knowledge of Microsoft Word, Outlook, Excel and PowerPoint
• Excellent written and communication skills
• Confident nature with the ability to hold workshops and deliver presentations
• Demonstrable experience in stakeholder management