Job Information

Cameron James Professional Recruitment are working with a National Retail organisation who are looking to appoint an ER Manager on a 4 day per week basis for a 1 years FTC. The ER Manager will increase the opportunities for commercial success by ensuring employee relations, company policies and procedures for UK and Ireland all support the creation of a high performing and legally compliant culture with an alignment of interest across the organisation.

Responsibilities:

• Provide coaching and practical support for line managers dealing with complex ER issues, both face to face and over the telephone, ensuring they learn from each situation.
• Support key stakeholders and line managers to ensure that they effectively deal with poor performance in a consistent, fair and legally compliant way.
• Create and deliver appropriate training and development to ensure line managers are fully competent and confident in dealing with ER issues (e.g. suspension, disciplinary, capability, grievances, dismissals, appeals etc).


• Develop, implement and maintain toolkits and frameworks for Managers to ensure they have the appropriate materials and tools to manage ER effectively.
• Develop effective mechanisms to ensure Line Managers and the HR team is kept up-to-date on employment legislation, proactively sharing best practice.
• Effectively and promptly manage long term sickness absence, ensuring each case is dealt with appropriately taking into account both individual and business needs.
• Work with the HR Business Partner (Operations) with employee forums and work councils to create an engaged and involved workforce.


• Support business with change initiatives ensuring legal compliance, employee engagement, buy-in and smooth transition (e.g. acquisitions, disposals, department restructures, redundancies).
• Ensure content of employment contracts, statement of terms and handbooks are legally compliant and reflect the company culture and values.
• Create and implement detailed ER plans for change initiatives mentioned above, ensuring all line managers are aligned and deliver their actions to the required standards.
• Manage all Employment Tribunal claims and Settlement Agreements.
• Design and implement company policies and procedures that are legally compliant and bring to life the company culture and values.
• Create and maintain legally compliant standard ER letters and management guides for line managers.


• Put in place and maintain simple, transparent and structured ER processes to ensure there is overall alignment with other areas of HR.
• Consistently deliver an accurate and timely response to transactional activity and business issues.
• Manage 3rd party relationships with external Lawyers and service partners.


Person Specification:

• Although a degree is not specifically required, candidates will need to be at least of graduate caliber and operating at the level of CIPD qualified. Post graduate Employee Relations/Employment Law qualifications would be an advantage.
• Up to date knowledge of employment law and ability to apply it in a commercial environment.
• Experience in a senior Employee Relations management role
• Improved line manager capability in dealing with ER issues, (e.g. absence, sickness, performance)
• Created and implemented full action plans for department restructures
• Provided line managers with advice on both complex and day to day employee disputes both over the telephone and face to face (e.g. disciplinaries, capability, grievances, dismissal, appeals).
• Planned and implemented change across the whole business, or key elements of it.
• Created and implemented company policies and procedures.
• Managed external employment lawyers.
• Managed Employment Tribunal claims.
• Managed and addressed long term sickness absence.
• Designed and implemented employee contracts and handbooks.
• Designed line manager ER toolkits and frameworks.
• Created, negotiated and put in place compromise agreements.
• Managed and implemented TUPE transfers
• Planned and implemented collective and individual consultations/redundancies.
• Created and ran training sessions for line managers on employment law and how to manage employee disputes.
• Personal impact: Has presence and commands respect. Instils confidence in their ability to succeed. Presents facts, analysis and conclusions in a way that ensures support for them.
• Continuous improvement: Always looking for a better way of doing things.
• Ownership: Takes personal responsibility and initiative to get the job done to a high standard.
• Tenacious: Determined to succeed with the drive to deliver outstanding results.
• Decision making: Considers all the appropriate factors when deciding a course of action; able to rapidly assimilate the information available on which to base a decision and make firm decisions quickly if required.
• Integrity: Has a strong sense of right and wrong and high ethical standards.
• Pragmatic: Able to process complex challenges and turn them into effective, practical and user friendly solutions and products.
• Learns quickly: Enjoys and quickly absorbs learning new things.
• Team player: Works well with others in the pursuit of shared objectives; readily shares information and uses team members’ strengths to achieve goals
• Works well under pressure.