Job Information

Job Title: Insurance Customer Services Advisor
Location : West Birmingham
Salary £16,500 : 18,000 DOE + Bonus, Pension and other benefits

Our client is a long established specialised independent Insurance Broker in West Birmingham. They are now looking for a candidate who can Contribute to achievement of Company plans and targets for the development of the business as a whole. To work within a team to assist and support others in their duties. To provide clients with a professional and efficient service to meet their needs.

DUTIES AND RESPONSIBILITIES:

• Handle incoming calls relating to new business quotations for motor, home and other personal lines products such as Commercial Vehicle, Caravan, Travel etc.
• Handle incoming calls relating to existing clients - this may consist of mid term adjustments, renewal queries, cancellations and any other enquiries. Handle incoming post, web enquiries, etc as distributed by your line manager
• Processing of renewal invitations and associated administration
• Process new business, renewal and mid term documentation
• Any other duties as required by your manager in accordance with the nature of the position.

KNOWLEDGE:
This job requires a knowledge of:

• The principles of specialist and private vehicle insurance
• FCA compliance aspects
• The Company’s Complaints Procedure
• The operation of the Company’s IT system (Open GI), including procedures, authority limits and audit trails.

If you wish to apply for this position please complete the link and a consultant from Cameron James will be in contact with you