Job Details

IFA Compliance and Operations Manager

Sector:Financial Services

Region : Greater London

Location: Harpenden

Salary: Salary 50,000 to £60,000 + Excellent Benefits

Job Ref.: CL1108COMPA

Job Information

Operations/Compliance Manager
About the company

Our Client a successful Wealth Management firm are a regional Chartered Financial Planning firm based in Harpenden, trading since 1984, with an emphasis on providing high quality professional financial advice, planning and guidance to families, widows, divorcees, retirees, trusts, powers of attorney, business owners and professionals.
They are the first firm in the UK to become Cefex certified which is a global fiduciary accreditation and are founder members of the Global Association of Financial Advisers and the Social Impact Forum run by Worthstone.

Job Purpose:
Planning and organising and maintaining the smooth running of office systems and processes including the use of the Adviser Office back office system, Truth software, Fastrack, the client portal, Office 365, Citrix hosting and general IT. Proactively implementing any changes or improvements to these systems.
Overseeing all compliance functions within the firm including completion of appropriate FCA returns and overseeing the client advice process.
Compliance
Keeping up to date with regulatory requirements, reviewing and updating our procedures.
Recording and updating required registers and plans such as advertising, business continuity, gifts, T&C, TCF, Business Continuity Plan etc
Acting as Money Laundering Reporting Officer and ensuring anti money laundering requirements are complied with including staff training
Preparation of files for file checks by external consultants and resolving any issues arising, including staff training and improvements in processes
Obtaining data from back office system for preparing and submitting required FCA returns every quarter
Dealing with any FCA queries
Acting as Data Protection Officer to ensure adherence to data protection legislation and staff training
Investigating complaints and reviewing any lessons to be learned from the issue and any staff training required
Office Systems
Liaising with other staff to plan and implement processes for dealing with client administration
Reviewing client data to ensure accurate information is held and updating/amending/implementing systems and procedures as appropriate
Providing Management Information to the Partners such as funds under management, services provided to clients, maintaining business dashboard with business and service metrics etc.
Reviewing and updating documentation such as Client Agreements, website, technical documents
Acting as a resource to provide any data required by Advisers
Reviewing older clients to flag up issues such as approaching retirement and allocating to Advisers as appropriate
Keeping up to date with legislative changes and implementing any changes required including staff training and updating client documentation
Obtaining data from back office system for preparing and submitting Professional Indemnity application
Liaising with external Marketing Consultant for producing wording and client lists for mailshots
Reviewing forms, letters, reports and documents issued to clients, to ensure up to date, clear and easy to understand (in line with TCF) and compliant.
Business strategy
Liaise with the Customer Service Manager to implement and monitor processes
Hold minute and follow up quarterly Compliance meeting
Attend 121’s with compliance consultants to learn and implement any changes
Organise Quarterly Adviser meeting by liaising with the advising team and partners to set the agenda, provide resources before the meeting : Minute, and follow through action items
Initiate and Input into 121 meetings with the team to set and monitor goals in Personal Plans
Coordinate quarterly Investment Committee meetings minute and follow up action items
Work with the team to Implement and monitor any client new service, IT, process initiatives agreed
Help develop and formally record the competence and training regime
General Office procedures
Dealing with Health & Safety issues
Overseeing staff contracts of employment
Dealing with IT issues including archiving and liaising with contractors
Ensuring data is held securely and dealing with staff training
Dealing with utility contracts and other services providers including telephone system and call recording.
Take care of the physical upkeep and appearance of the office
The role requires someone with a number of years’ experience in financial services, with good knowledge of the industry and the legislative changes that have occurred over the years, coupled with an attention to detail and use of Microsoft Office.

Please contact Claire Loeber for further information at Cameron James Professional Recruitment. 0207 769 6791