Job Details

Operations Manager

Sector:

Region : Greater London

Location: Tottenham

Salary: £30,000 - £35,000

Job Ref.: VCWMBGTOT

Job Information

 

 

A fantastic opportunity has arisen for an experienced Operations Manager to join a leading safety and workplace supplier based within the Tottenham area.

 

This is an excellent opportunity where you will lead the operations team by example and manage the warehouse, to deliver an exceptional customer experience in a fully compliant environment, meeting and exceeding the requirements of your customers and innovative operational management.

 

 

Your main areas of responsibility will be:

 

Customer Focussed & Customer Journey Experience

·      All customer orders to be processed accurately aligned to meeting complete requirements & Customer Experience objectives.

·      Nurtures good customer relationships.

·      Achieves company service excellence KPI's.

·      Ensure all staff focus on the customer and meet their needs and requirements.

·      Instil a customer service ethic throughout the business.

·      Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.

Leadership

·      Leadership of a team of operations and responsibility for site compliance & standards

·      Provides support, development and coaching for relevant individuals.

·      Familiar with coaching methodologies and comfortable coaching through demonstrating and leading from the front.

·      Demonstrates an ability to delegate and recognises the importance of giving time to others.

High Performance

·      Sets high expectations for self and the team. Communicates the benefits to all and motivates.

·      Seeks out and delivers challenges beyond the routine demands of the job.

·      Takes responsibility for developing own ability and ensures the team benefit from relevant, and existing capability development initiatives. Coaches people to improve their skills.

·      Is open to change, adapts well and collaborates in its implementation.

Compliance - Health & Safety, Environmental & QMS

·      Ensure site is fully compliant in all areas of Health & Safety.

·      Chair and contribute to the H&S forum

·      Operate department within all companies QMS guidance & follow safe working practices.

 

To be successful you will need the following skills and experience:

·      Ability to develop cost plans to achieve budget, understanding P&L’s.

·      Provide regular and ad hoc reports as requested.

·      Recognises the need for a vision and establishes short-term goals for the business and team.

·      Plans team projects, works effectively identifying goals, timelines and resources needed.

·      Ensures team members ‘buy-in’ to the plan and contribute to its development where appropriate.

·      Recruit, train, assess and develop staff of the required number and calibre.

·      Ability to develop/apply KPI’s to measure and improve operational performance.

·      Demonstrates effective team leadership & management

·      Demonstrates successful operational experience

 

In return you will receive a salary of £30 - £35k, plus bonus earnings of up to 50% of the salary and benefits package. 

 

 

Please apply online or directly to Vikki Callanan at Cameron James Professional Recruitment.